They came in a timely manner. They gave me a 30 minute time frame before they came over. They were very prompt. They knew what they were doing. They knew exactly what the situation was. He knew exactly what to do and what the problem was. They were best AC providers that I have ever used. I called 3 different AC providers and they were the 3rd one I called and they showed up first. They were very professional and kind. I would highly recommend them.