About Cool Air USA

Our story

From One Truck to Your Neighborhood Contractor

1. 2008

   

   It Started With One Truck

   Cool Air USA began with one truck and a family that believed in doing the job right. The owners were the technicians, with Edan as lead technician, on the road from 6 am to 10 pm every day. They answered the calls, drove to every home, and didn't consider a job finished until the customer was completely satisfied. In South Florida, a house without air conditioning can't wait for a callback, so from day one the rule was simple: we always answer the phone. 18 years later, it's still the first thing we do.

2. 2010

   

   Three Trucks and a Lot of Shouting

   Word spread fast. Within 18 months we had three trucks, and the office was a wonderfully chaotic place, with paperwork everywhere and dispatchers shouting appointment times across the room to fit in every customer possible. It wasn't sophisticated, but no one who needed us was turned away.

3. 2011

   

   Keeping It in the Family

   The family grew with the business when one of the owners' brothers joined right out of college, starting in the call center. Over the years he worked his way through every part of the company and up to General Manager.

4. 2013–2024

   

   Growing Without Losing Who We Are

   We reached 12 trucks by 2013. In 2015 we outgrew our first office and moved into a larger space, finishing that year with 16 trucks. We hit 19 by 2017, 22 by 2020 and 25 by 2024. More trucks and more people meant Edan could no longer be on every call himself, so he wrote down how we do things: a book of ethics that every Cool Air USA employee learns and follows, from the person answering the phone to the technician in your home. Through every stage we stayed family-owned and operated, and every year, for all 18 years, we've donated to local organizations in the communities we serve.

5. Storms

   Closing Was Never an Option

   When severe flooding left two to three feet of water around our office, the only way in was by pickup truck. Most nearby businesses closed. We didn't. Our employees parked a few miles away and we shuttled them in, so we could keep serving our customers. In 18 years we've closed only two days, during Hurricane Matthew in 2016, and as soon as the storm passed, our trucks were back on the road restoring our customers' air conditioning.

6. Our Team

   

   Investing in Our People

   Every Cool Air USA technician is background-checked before they ever step into a customer's home. Our warehouse includes a dedicated training area where we bring in equipment for hands-on demonstrations and troubleshooting, and our technicians regularly attend classes through our manufacturer, distributor and industry partners.

7. Every Year

   

   Our Biggest Award Isn't for Sales

   Every year we bring the whole team together for our holiday party, and that's where we name the Employee of the Year. Plenty of companies reward whoever sold the most. We choose the person who took the best care of our customers. It's the clearest way we know to show everyone what matters here. Our partners have noticed too: we've been named a Top Pro Partner multiple times and a South Florida Best Pick.

8. Our Choice

   Why We Said No

   In the past five years, private equity firms have bought up much of the HVAC industry, including many of our competitors. We've had offers too, and we turned down every one. Each buyer wanted to change the values this company was built on and chase financial growth instead of good service. Cool Air USA is still family-owned and operated, and we intend to keep it that way.

9. 2025

   

   Taking Cool Air USA to the Next Level

   In 2025, we brought in a new leader to take the company to the next level and modernized nearly everything about how we work. You can now schedule online at any hour and follow your technician's arrival in real time by text. Every job uses flat-rate pricing with a digital estimate before any work begins, so there are no hidden fees. After each visit you receive a digital report with photos and diagnostics, and our customer portal keeps your job history and reports in one place.

10. Today

    

    Still a Family Business at Heart

    Today, Cool Air USA is a team of more than 60 employees with over 31 trucks on the road, and we've served 176,443 homes and businesses in 87 cities across Miami-Dade, Broward and Palm Beach counties. We proudly serve commercial clients, but most of our work is in homes just like yours. Every repair comes with a 1-year parts and labor warranty, and new systems with 1 year of labor and up to 12 years on parts. Our customers have given us 4.9 stars on 4,975+ Google reviews, and we hold an A+ from the Better Business Bureau. We've come a long way from one truck and a crowded office, but our focus hasn't changed: making sure every customer is happy.